Ask your?
FAQ
Can I return my order?
Returns? No problem with us. We do ask you to do this within 14 working days. SneakerMood does not reimburse shipping costs, unless this has been discussed in advance. More information can be found here
When will I receive my purchase amount?
After receiving your return shipment, we will check it in our warehouse and the purchase amount will be refunded within 3 to 5 working days via your chosen payment method.
Can I exchange for a different size?
We understand that choosing the right size can be difficult. To help you with that, we have suitable advice for each brand on this page. Still ordered the wrong size and you want to receive a different size, no problem. Fill in the return form and state the desired size.
Can I return my order after trying it on?
When trying on your new sneakers, we would like to give you the following advice:
1. Indoor fitting
2. Leave accessories in the sneaker box
3. Before returning, make sure to wipe off any dust from the outsole with a damp cloth.
4. No damage to the sneakers (e.g. letters or logo on the insole faded).
This way it is no problem to try on and return your sneaker.
I placed an order but did not receive an order confirmation?
Send us an email or a message via Whatsapp
We will send an order confirmation by email as soon as possible.
Which payment methods can I use?
We offer simple and secure payment methods such as: IDEAL, PayPal, Apple Pay, & Google Pay.
I placed an order, but the payment was not completed, what now?
You will automatically receive a payment link by email if the payment is not completed. If you have not received this, please contact our team.
I just placed an order, but I still want to cancel it, is this possible?
Once payment has been made, it is unfortunately no longer possible to cancel your order.
I have placed an order, when can I expect it?
The order confirmation will state your planned delivery date based on the time of order.
Which carriers do you use?
We use a Dutch & European partner network. Our carriers are Postnl, DPD, UPS & DHL
Where can I track my order?
Use your order number and email or phone number. Do you have a tracking number? You can use that too. Follow your order here
FREE SHIPPING EUROPE
CODE: FREESHIP
FROM €200
How do I create an account?
Click on the account symbol in the header, this is next to the shopping cart. Fill in your email and you will receive a confirmation by email to create an account.
How do I log into my account?
Click on the figure next to the shopping bag, enter your email address and you will receive a link by email to log in.
How can I view or track my order?
- 1. Log in
- 2. Go to “Orders” in your account.
- 3. Click on the order
- 4. Click on "Track Order"
How do I change my account information or password?
Address
- 1. Log in
- 2. Go to “ Profile ” in your account.
- 3. Under "Addresses" you can change the address or add a new one.
Password
Click on the account symbol in the header, this is next to the shopping cart. Fill in your email and you will receive an email confirmation to log in and or change your password.
Are your products original and new?
As Team SneakerMood we stand for the following guarantees
1. All sneakers are 100% Original and go through our authentication procedure
2. All sneakers are new in original box with accessories.
3. Not satisfied = Money back
My size is out of stock, can I still order?
Unfortunately our sneakers are limited and therefore not always in stock, but through our international network we can still deliver your size with a slightly longer delivery time. Send us a message via Whatsapp
My product is damaged, what now?
First of all, apologies for this inconvenience!
In order to assess whether this is a manufacturing defect and whether we can have it repaired, we would like to receive detailed photos of the damage and the sneakers themselves. You can send this to us by email, stating your order number. Our email address is: info@sneakermood.eu
Your product on SneakerMood.eu?
SneakerMood offers the possibility to connect your exclusive products to the right target group in a specific niche. We are always open and will see if your offer fits within our assortment. Contact us via the contact form below.
Selling sneakers?
We buy different sneakers daily. Check out the models and sizes we are currently looking for.
Seller Dashboard
I saw your products on other websites too, is that correct?
Yes, that is very possible!
We have been working together for a number of years with, among others: Sneakerbaron, Woovin, Sneakerjagers, Beslist.nl, CJP Cultuurkaart, Sneakersquad
Would you like to collaborate? Contact us via the contact form below.
Can I return my order?
Returns? No problem with us. We do ask you to do this within 14 working days. SneakerMood does not reimburse shipping costs, unless this has been discussed in advance. More information can be found here
When will I receive my purchase amount?
After receiving your return shipment, we will check it in our warehouse and the purchase amount will be refunded within 3 to 5 working days via your chosen payment method.
Can I exchange for a different size?
We understand that choosing the right size can be difficult. To help you with that, we have suitable advice for each brand on this page. Still ordered the wrong size and you want to receive a different size, no problem. Fill in the return form and state the desired size.
Can I return my order after trying it on?
When trying on your new sneakers, we would like to give you the following advice:
1. Indoor fitting
2. Leave accessories in the sneaker box
3. Before returning, make sure to wipe off any dust from the outsole with a damp cloth.
4. No damage to the sneakers (e.g. letters or logo on the insole faded).
This way it is no problem to try on and return your sneaker.
I placed an order but did not receive an order confirmation?
Send us an email or a message via Whatsapp
We will send an order confirmation by email as soon as possible.
Which payment methods can I use?
We offer simple and secure payment methods such as: IDEAL, PayPal, Apple Pay, & Google Pay.
I placed an order, but the payment was not completed, what now?
You will automatically receive a payment link by email if the payment is not completed. If you have not received this, please contact our team.
I just placed an order, but I still want to cancel it, is this possible?
Once payment has been made, it is unfortunately no longer possible to cancel your order.
I have placed an order, when can I expect it?
The order confirmation will state your planned delivery date based on the time of order.
Which carriers do you use?
We use a Dutch & European partner network. Our carriers are Postnl, DPD, UPS & DHL
Where can I track my order?
Use your order number and email or phone number. Do you have a tracking number? You can use that too. Follow your order here
FREE SHIPPING EUROPE
CODE: FREESHIP
FROM €200
How do I create an account?
Click on the account symbol in the header, this is next to the shopping cart. Fill in your email and you will receive a confirmation by email to create an account.
How do I log into my account?
Click on the figure next to the shopping bag, enter your email address and you will receive a link by email to log in.
How can I view or track my order?
- 1. Log in
- 2. Go to “Orders” in your account.
- 3. Click on the order
- 4. Click on "Track Order"
How do I change my account information or password?
Address
- 1. Log in
- 2. Go to “ Profile ” in your account.
- 3. Under "Addresses" you can change the address or add a new one.
Password
Click on the account symbol in the header, this is next to the shopping cart. Fill in your email and you will receive an email confirmation to log in and or change your password.
Are your products original and new?
As Team SneakerMood we stand for the following guarantees
1. All sneakers are 100% Original and go through our authentication procedure
2. All sneakers are new in original box with accessories.
3. Not satisfied = Money back
My size is out of stock, can I still order?
Unfortunately our sneakers are limited and therefore not always in stock, but through our international network we can still deliver your size with a slightly longer delivery time. Send us a message via Whatsapp
My product is damaged, what now?
First of all, apologies for this inconvenience!
In order to assess whether this is a manufacturing defect and whether we can have it repaired, we would like to receive detailed photos of the damage and the sneakers themselves. You can send this to us by email, stating your order number. Our email address is: info@sneakermood.eu
Your product on SneakerMood.eu?
SneakerMood offers the possibility to connect your exclusive products to the right target group in a specific niche. We are always open and will see if your offer fits within our assortment. Contact us via the contact form below.
Selling sneakers?
We buy different sneakers daily. Check out the models and sizes we are currently looking for.
Seller Dashboard
I saw your products on other websites too, is that correct?
Yes, that is very possible!
We have been working together for a number of years with, among others: Sneakerbaron, Woovin, Sneakerjagers, Beslist.nl, CJP Cultuurkaart, Sneakersquad
Would you like to collaborate? Contact us via the contact form below.
General information
Contact details
KVK: 91544971
Arnhem
Netherlands
Tel: +31 616098220
E-mail: info@sneakermood.eu
KvK Number: 91544971
VAT number: NL865690789B01
