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You’ll find answers to most questions in the FAQ below. You can also reach us via
Track your order
Use the tracking number in your shipping confirmation to track your parcel with GLS.
Can I return my order?
You have 14 calendar days from receipt to tell us you wish to withdraw from your purchase. See our returns policy for the conditions and how to return an item.
When will I receive my refund?
We check your return when it arrives. You’ll find the refund timing and conditions in our returns policy.
Can I exchange for another size?
Check our size guide before ordering. If you need another size, contact us with your order number and the size you want. The available options are set out in our returns policy.
Can I return sneakers after trying them on?
Try them on indoors and keep the accessories in the box. Avoid marks or damage to the sneakers, soles and packaging. See our returns policy for the full conditions.
I haven’t received my order confirmation. What should I do?
Email us at info@sneakermood.eu. We’ll help you check your order and resend the confirmation.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. These may include iDEAL, PayPal, Apple Pay and Google Pay.
My payment didn’t go through. What now?
If your payment is incomplete, you’ll receive a payment link by email. If it hasn’t arrived, contact our team.
Can I cancel my order?
Contact us as soon as possible with your order number. Cancellation and withdrawal are explained in our returns policy and terms of sale.
When will my order arrive?
Check your order confirmation for the expected delivery date. Our shipping policy explains delivery times and conditions.
Which carriers do you use?
We work with a network of Dutch and European partners. Our carriers include PostNL, DPD, UPS and DHL.
Where can I track my order?
Use the tracking number in your shipping confirmation to track your parcel with GLS.
Do you offer free shipping?
Delivery charges and any applicable discounts are shown at checkout. See the shipping policy for details.
How do I create an account?
Select the account icon next to the shopping bag and enter your email address. You’ll receive an email to confirm your account.
How do I sign in?
Select the account icon next to the shopping bag and enter your email address. Follow the sign-in instructions in the email you receive.
How can I view or track my order?
Sign in, open Orders and select your order. Then choose Track order.
How do I update my account details?
Sign in and open your profile. In Addresses, you can update an existing address or add a new one. To access your account, use the account icon and follow the email sign-in instructions.
Are your products authentic and new?
Yes. We sell authentic, new products and check each item before dispatch. Learn more about our authenticity checks.
My size is sold out. Can you help?
Contact us with the model and size you’re looking for. We can check our supplier network. Availability and delivery time depend on the pair.
My product is damaged. What should I do?
We’re sorry about that. Email detailed photos of the damage and the product to info@sneakermood.eu, including your order number. We’ll review the issue and help with the next steps.
Want to offer your products on SneakerMood?
We’re open to products that fit our selection. Tell us about your range using the contact form below.
Want to sell your sneakers?
We regularly buy sneakers. Visit the seller dashboard to see the models and sizes we’re looking for.
Are your products available on other websites too?
Yes. Our partners include Sneakerbaron, Woovin, Sneakerjagers, Beslist.nl, CJP Cultuurkaart and Sneakersquad. Interested in working together? Use the contact form below.
Can I return my order?
You have 14 calendar days from receipt to tell us you wish to withdraw from your purchase. See our returns policy for the conditions and how to return an item.
When will I receive my refund?
We check your return when it arrives. You’ll find the refund timing and conditions in our returns policy.
Can I exchange for another size?
Check our size guide before ordering. If you need another size, contact us with your order number and the size you want. The available options are set out in our returns policy.
Can I return sneakers after trying them on?
Try them on indoors and keep the accessories in the box. Avoid marks or damage to the sneakers, soles and packaging. See our returns policy for the full conditions.
I haven’t received my order confirmation. What should I do?
Email us at info@sneakermood.eu. We’ll help you check your order and resend the confirmation.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. These may include iDEAL, PayPal, Apple Pay and Google Pay.
My payment didn’t go through. What now?
If your payment is incomplete, you’ll receive a payment link by email. If it hasn’t arrived, contact our team.
Can I cancel my order?
Contact us as soon as possible with your order number. Cancellation and withdrawal are explained in our returns policy and terms of sale.
When will my order arrive?
Check your order confirmation for the expected delivery date. Our shipping policy explains delivery times and conditions.
Which carriers do you use?
We work with a network of Dutch and European partners. Our carriers include PostNL, DPD, UPS and DHL.
Where can I track my order?
Use the tracking number in your shipping confirmation to track your parcel with GLS.
Do you offer free shipping?
Delivery charges and any applicable discounts are shown at checkout. See the shipping policy for details.
How do I create an account?
Select the account icon next to the shopping bag and enter your email address. You’ll receive an email to confirm your account.
How do I sign in?
Select the account icon next to the shopping bag and enter your email address. Follow the sign-in instructions in the email you receive.
How can I view or track my order?
Sign in, open Orders and select your order. Then choose Track order.
How do I update my account details?
Sign in and open your profile. In Addresses, you can update an existing address or add a new one. To access your account, use the account icon and follow the email sign-in instructions.
Are your products authentic and new?
Yes. We sell authentic, new products and check each item before dispatch. Learn more about our authenticity checks.
My size is sold out. Can you help?
Contact us with the model and size you’re looking for. We can check our supplier network. Availability and delivery time depend on the pair.
My product is damaged. What should I do?
We’re sorry about that. Email detailed photos of the damage and the product to info@sneakermood.eu, including your order number. We’ll review the issue and help with the next steps.
Want to offer your products on SneakerMood?
We’re open to products that fit our selection. Tell us about your range using the contact form below.
Want to sell your sneakers?
We regularly buy sneakers. Visit the seller dashboard to see the models and sizes we’re looking for.
Are your products available on other websites too?
Yes. Our partners include Sneakerbaron, Woovin, Sneakerjagers, Beslist.nl, CJP Cultuurkaart and Sneakersquad. Interested in working together? Use the contact form below.
