Shipping policy
Shipping Policy
Effective date: 11 September 2026
Last updated: 12 September 2026
1. Delivery time
SneakerMood works with an extensive network of verified European suppliers and independent resellers. Our selection includes goods held by us and goods available through this network. For goods supplied through our partners, arrival at our premises is followed by authenticity, condition and order-completeness checks before dispatch to you. The stated 2–14 business day delivery estimate includes supplier coordination, arrival, verification, preparation and delivery. An item available through our network is not necessarily ready for immediate dispatch from our own premises. SneakerMood remains your seller and is responsible for the agreed delivery and statutory remedies.
Estimated standard delivery is 2–14 business days, including order processing and transport, counted from receipt of your order and any payment required by your chosen payment method. Business days are Monday to Friday, excluding relevant public holidays. A different product-specific delivery period applies only if clearly disclosed and agreed before purchase. A faster carrier service does not shorten product sourcing or processing unless an earlier total delivery time is expressly offered.
If an amount is due only on or after delivery under the selected payment method, the delivery period does not wait for that amount to be paid.
2. Standard shipping within the EU
We deliver to all 27 EU Member States. The EU return-label service described in our Returns and Refunds Policy is also available from all 27 Member States.
The following standard rates apply below the free-shipping threshold. Prices include applicable taxes.
| Destination | Standard shipping |
|---|---|
| Netherlands | €3.95 |
| Belgium | €4.95 |
| Germany | €5.95 |
| France | €8.95 |
| Italy | €7.99 |
| Spain | €9.95 |
| Poland | €9.95 |
| Austria | €6.95 |
| Czech Republic | €6.95 |
| Slovakia | €6.95 |
| Slovenia | €6.95 |
| Croatia | €6.95 |
| Romania | €6.95 |
| Luxembourg | €9.95 |
| Bulgaria | €9.95 |
| Denmark | €11.95 |
| Ireland | €11.95 |
| Lithuania | €13.95 |
| Latvia | €13.95 |
| Estonia | €13.95 |
| Sweden | €13.95 |
| Finland | €13.95 |
| Portugal | €13.95 |
| Greece | €13.95 |
| Malta | €14.95 |
| Cyprus | €14.95 |
| Hungary | 1,500 HUF |
For delivery within Hungary, cash on delivery is available for an additional 750 HUF, including applicable taxes, shown before you order. This is separate from the standard shipping charge of 1,500 HUF below the free-shipping threshold. Selecting cash on delivery does not remove any applicable free standard shipping entitlement. This Hungarian option does not imply availability in other countries.
Free standard shipping applies to EU orders with a product subtotal of €180 or more after discounts, excluding delivery charges. A supported local-currency equivalent is shown before payment. Free standard shipping does not include optional premium or express services. The rate and total for your selected destination are shown before you place the order; we do not add an undisclosed compulsory delivery charge afterwards. We do not retrospectively remove free shipping solely because you exercise a lawful return.
3. Destinations outside the EU
We ship to the non-EU destinations enabled at checkout. Shipping costs are shown before payment; the €180 free-shipping offer does not apply outside the EU. Customs duties, import taxes and carrier clearance charges may be payable by the recipient where disclosed and lawfully applicable, unless checkout expressly includes them. Special customs or tax territories may have separate import formalities, which must be made clear before ordering. We do not shift costs caused by our own error to the customer.
4. Processing, carriers and tracking
We use GLS for delivery and the EU returns that we arrange. Our contracted carrier is GLS General Logistics Systems Hungary Csomag-Logisztikai Kft., 2351 Alsónémedi, GLS Európa u. 2., Hungary. Local delivery partners may be involved along the route. Follow the carrier and dispatch instructions on the return label we provide.
We process and prepare the goods before handing them to the carrier. Available services and carriers depend on the destination. We send a dispatch confirmation with tracking where available. A tracking number alone does not mean the carrier already has the parcel. We may split an order without extra delivery cost to you; the applicable withdrawal period for goods ordered together follows receipt of the final good.
Orders placed separately are not combined later at the customer's request. Delivery charges and the free-shipping threshold apply to each order.
5. Delay, loss or damage
Carrier capacity, holidays, weather and customs procedures can affect the estimate. If the expected period is exceeded, contact info@sneakermood.eu. We investigate with the carrier and explain the next steps. These circumstances do not remove our legal delivery obligations, your right to an additional delivery deadline or, where the statutory conditions are met, termination and reimbursement. If no different time was agreed, the usual statutory delivery limit is 30 days. The Terms of Sale explain when an additional deadline is unnecessary.
For a carrier we offer or appoint, delivery risk normally remains with us until you or your designated person other than the carrier physically receives the goods. A delivery scan is evidence that can be investigated, not conclusive proof against every non-delivery claim. Please report damage or a missing parcel promptly and retain available packaging; a 24-hour complaint or unboxing video is not a condition of statutory rights.
6. Address errors and uncollected parcels
Check your address before ordering and report errors immediately; changes after dispatch may be unavailable. If a parcel returns uncollected, we notify you and ask for a reply within 7 calendar days of receipt of our notice. We may recover reasonable, actual, documented and legally recoverable additional costs attributable to your breach, without double recovery. Paid redelivery requires prior price agreement. Refusal or non-collection alone is not a clear withdrawal notice: tell us expressly if you wish to withdraw. Section 11 of the Returns and Refunds Policy governs further notices, any lawful termination and settlement.
7. Returns and contact
See the Returns and Refunds Policy for the return procedure and optional €14.95 EU return label at the customer's expense. Necessary returns for non-conformity for which we are responsible are at our expense. Questions: info@sneakermood.eu.
Customer service: +31 6 11612622; info@sneakermood.eu.
